I placed an order but did not receive an email confirmation.

Please check your spam folder! Sometimes our emails get filtered to spam. Once you locate the email, be sure to mark it as “not spam”. If you still can’t find it, kindly let us know by emailing roccityraw@gmail.com

Where do you source your proteins from?

We source all proteins from local USDA certified suppliers and butchers. All ingredients are fresh, human grade, and made in the USA.

Are the supplements used made in the USA?

Yes. The very small amount of supplements used in our complete & balanced meals are made in the USA and are human grade.

Why do you use supplements in the complete & balanced meals?

We understand that it is best to get all nutrients from whole food sources, and our complete blends come very close. Although in order to meet AAFCO and NRC requirements, small amounts of supplements are used to fill any nutritional gaps.

Do you follow AAFCO and NRC Guidelines?

Yes, but only for the Complete & Balanced meals. Our 80/10/10 Base Grinds do not meet every AAFCO & NRC requirement. If feeding a base grind, we suggest adding a variety of additional nutrients to fill in any gaps. If you need guidance on how to do this for your pet, we are happy to help.

Do you sell by the pound?

Yes, canine products are sold in 1lb and 2 lb increments. Feline and specialty grinds are sold in 1 lb increments. Please read the description of the product if you are unsure of the package quantity.

How is the product packaged?

1 pound: plastic flip top containers.

2 pound: eco friendly paper food cups with lids.

The products are stored frozen.

Do you offer shipping?

At this time we do not have the appropriate shipping materials to ship frozen products, but it is something we may be able to do in the future. Our focus is primarily on local customers at this time.

Do you offer bulk discounts?

We may be able to accommodate bulk order discounts of our base grinds and complete batches. Any large orders will require longer lead times. Please contact us with your specific requests.

How do I get my order?

After your order is placed and ready for pickup you will get an email with pickup instructions. Pickup is in Victor NY.

Do you offer returns?

We are unable to accept returns of any product.